Last updated: October 1, 2026
1. Service Fees Are Non-Refundable
All hosting service fees are charged in advance and are non-refundable. Karizanta does not operate a money-back guarantee, trial period or refund window on monthly, quarterly or annual plans. Once a term has been paid for, that fee is not returned in whole or in part, whether or not the service is used.
Plan specifications are published in full on each product page. If you are unsure whether a plan fits your workload, contact contact[at]karizanta.com before ordering — we would rather answer a pre-sales question than take an order that does not suit you.
2. Account Credit and Balance Top-Ups
Some plans require a minimum account balance (e.g. $5) before a server can be activated. Any funds added to your Karizanta account balance — including the initial minimum balance and any subsequent top-up — are non-refundable once added. This credit remains available in your account indefinitely and may be applied toward any current or future service, but it will not be returned as cash or reversed to your original payment method under any circumstances, including account closure.
3. Cancellation, Suspension and Deletion
You may cancel a service at any time from your client area. Cancelling stops future renewals; the service stays active until the end of the term you have already paid for. No refund and no account credit is issued for the unused remainder of a term.
To avoid being charged for the next term, submit your cancellation request at least 24 hours before the renewal date shown against the service in your client area. Once a renewal invoice has been paid, that payment is final.
When a service is cancelled, or is suspended and then terminated for non-payment or for breach of our Acceptable Use Policy, the server and all data on it are deleted. A deleted service cannot be restored, no part of the fee is returned, and we do not provide a replacement or substitute service in place of a deleted one. Please take your own backups before cancelling and keep them outside the server.
4. Non-Refundable Items
For clarity, the following are not refundable, regardless of timing:
- All recurring hosting service fees, per Section 1
- Domain name registrations, transfers and renewals
- Any account credit or balance top-up, per Section 2
- Any cancelled, suspended, terminated or deleted service, per Section 3
- Custom or one-off configuration work already performed at your request
5. Statutory Consumer Rights
Note for consumers in the UK/EU: if you are a consumer and have not yet used the service or spent the credit, mandatory consumer protection law in your jurisdiction — such as the right of withdrawal under the UK Consumer Contracts Regulations or the EU Consumer Rights Directive — may entitle you to a refund within 14 days of the transaction, regardless of the sections above. Karizanta will honour such legally mandated rights where they apply and cannot be excluded by this policy. Nothing in this policy limits any right you have that cannot be limited by contract.
Where a refund is required under this section, it is returned to the original payment method within 10 business days of approval.
6. Contact
Questions about this policy: contact[at]karizanta.com